. General Information
ZioShop is an online shopping platform that allows customers to browse, purchase, and review products across various categories. The platform may feature goods provided directly by ZioShop or by third-party sellers. All services provided are subject to these Terms, as well as our Privacy Policy, Refund Policy, and any other policies published on our Site.
2. Eligibility
By accessing or using ZioShop, you confirm that you:
- Are at least 18 years of age, or the age of majority in your jurisdiction.
- Have the legal capacity to enter into binding agreements.
- Will provide accurate and truthful information when registering and making transactions.
If you are under the required age, you may only use ZioShop under the supervision of a parent or guardian who agrees to be bound by these Terms.
3. User Accounts
To access certain features, such as placing orders or tracking deliveries, you may be required to create an account. When creating an account, you agree to:
- Provide accurate, complete, and updated information.
- Maintain confidentiality of your login credentials.
- Accept responsibility for all activities carried out through your account.
ZioShop reserves the right to suspend or terminate any account found to be fraudulent, misused, or in violation of these Terms.
4. Products and Descriptions
We strive to display product images, descriptions, specifications, and pricing as accurately as possible. However, we do not warrant that such information is error-free, complete, or current. Product availability is subject to change without notice. ZioShop reserves the right to discontinue any product at any time.
5. Pricing and Payments
- Currency: All prices are listed in [local currency – e.g., INR, USD] unless otherwise stated.
- Accuracy: Prices are subject to correction in the event of typographical or system errors.
- Payments: Accepted payment methods may include credit/debit cards, digital wallets, bank transfers, and third-party payment processors.
- Billing Information: You agree to provide valid and accurate billing details. By submitting payment, you authorize ZioShop or its payment processors to charge your account for the total order amount, including applicable taxes and shipping fees.
In case of suspected fraud, unauthorized transactions, or declined payments, we may cancel your order.
6. Order Processing and Acceptance
- Orders placed through ZioShop are considered an offer to purchase.
- ZioShop reserves the right to accept or reject any order for any reason, including stock unavailability, payment issues, or suspected fraud.
- An order confirmation does not signify acceptance; the order is only confirmed when shipped.
- In case of rejection, you will be refunded the full amount paid, if applicable.
7. Shipping and Delivery
- Delivery Times: Estimated delivery dates are provided for convenience only and are not guaranteed.
- Risk of Loss: Ownership of items passes to you once the order is shipped. ZioShop is not responsible for delays caused by couriers, customs, or force majeure events.
- Shipping Fees: You agree to pay applicable shipping and handling charges as displayed at checkout.
- Tracking: Tracking details may be provided depending on the courier service used.
8. Returns, Refunds, and Cancellations
ZioShop’s Refund and Return Policy is incorporated into these Terms. In general:
- Products may be eligible for return within a defined period (e.g., 7–14 days) if unused, unopened, and in original packaging.
- Refunds will be processed to the original payment method, subject to inspection and approval.
- Certain items such as perishable goods, personal care products, or customized items may be non-returnable.
- Order cancellations must be requested before shipment. Once dispatched, cancellations may not be possible.
9. User Conduct
By using ZioShop, you agree NOT to:
- Violate any applicable laws or regulations.
- Post, upload, or share unlawful, harmful, or defamatory content.
- Engage in fraudulent transactions or attempt to gain unauthorized access to our systems.
- Use bots, crawlers, or scripts to manipulate or disrupt the Site.
- Infringe upon our intellectual property or that of third parties.
Violation of these rules may result in account termination and legal action.
10. Intellectual Property
All content on ZioShop—including but not limited to text, images, graphics, logos, trademarks, product listings, software, and layouts—is the exclusive property of ZioShop or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Site for personal, non-commercial purposes only.
You may not copy, reproduce, distribute, or exploit any content from ZioShop without our express written consent.