1. Purpose of This Policy
This Policy ensures transparency and fairness in handling returns and refunds. It protects both our valued customers and ZioShop from fraudulent claims while ensuring genuine issues are resolved quickly and efficiently.
2. Eligibility for Refunds
To qualify for a refund, customers must meet the following conditions:
- A refund request must be initiated within [X days, e.g., 7–30 days] of delivery.
- The product must be unused, unworn, and in its original packaging with tags, manuals, and accessories intact.
- Proof of purchase (order confirmation, receipt, or invoice) must be provided.
Refund requests that fail to meet these requirements may be declined.
3. Non-Refundable Items
Some items are not eligible for refunds due to safety, hygiene, or customization reasons. These include but are not limited to:
- Personal care products, cosmetics, and undergarments.
- Perishable goods such as groceries, flowers, or consumables.
- Customized, engraved, or personalized products.
- Digital downloads, subscriptions, or e-gift cards.
- Clearance items, promotional bundles, and “final sale” products.
4. Return Process
Customers wishing to return an item must follow these steps:
- Contact ZioShop Support via email or phone to request a return authorization.
- Provide order details, product information, and reason for return.
- Repackage the product securely in its original packaging.
- Ship the product to the return address provided by ZioShop.
Important notes:
- Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.
- We strongly recommend using a trackable courier service to avoid disputes.
- ZioShop is not responsible for lost or damaged returns during transit.
5. Refund Processing Timeline
- Once the returned item is received, our inspection team will review its condition.
- Customers will receive an email confirming approval or rejection of the refund.
- Approved refunds will be processed within [7–14 business days] through the original payment method.
- Processing times may vary depending on banks, credit card issuers, or digital wallet providers.
6. Partial Refunds
ZioShop may issue partial refunds under the following circumstances:
- Items returned beyond the eligible return period (if exceptions are made).
- Products not returned in their original condition or missing accessories.
- Bulk or discounted purchases where refund conditions differ.
7. Exchanges
We also offer product exchanges in cases where:
- Customers need a different size, color, or variation of the same product.
- The product received is defective or damaged.
Exchanges are subject to product availability. If the requested replacement is not available, customers may opt for a refund or store credit.
8. Damaged, Defective, or Incorrect Products
If you receive a defective, damaged, or incorrect product:
- Contact us within 48 hours of delivery.
- Provide photo or video evidence of the issue.
- Once verified, ZioShop will arrange for a replacement, exchange, or refund at no extra cost.
Failure to report within the timeframe may affect eligibility.
9. Order Cancellations
- Orders can be canceled before they are shipped.
- Once dispatched, cancellation requests will be treated as a standard return.
- Refunds for cancellations are processed within 7–10 business days.
10. Store Credits
Instead of a direct refund, customers may choose ZioShop store credits, which:
- Can be applied to future purchases.
- Are valid indefinitely unless otherwise specified.
- Cannot be transferred or converted into cash.